Services
Business Process Outsourcing
We run customer and back-office operations for US organizations across voice, email, chat, social and messaging. Teams deliver in native English and bilingual Spanish, work to HIPAA and CCPA standards, cover every US time zone, and scale up or down as your volumes change.
Overview
From a single virtual assistant to a 300 seat contact center, we build the customer operation around your goals. You get trained teams, the tooling and reporting to run them well, and a named account owner in North America who is accountable for the outcome, not just the seats.
What you get
- Faster first response and higher customer satisfaction
- Lower cost per contact, without a drop in quality
- Capacity that flexes up for peaks and back down after
- Compliant handling of customer and patient data
What we cover
Customer service
Voice, email, live chat, social and messaging, fully omnichannel.
Technical support
Tier 1 to tier 3 support, help desk and IT service desk.
Sales and lead generation
Inbound and outbound sales, telesales, SDR, lead generation and appointment setting.
Back-office processing
Data entry, document handling and high-volume administrative work.
Finance and accounting
Accounts payable and receivable, bookkeeping, invoicing and collections.
Healthcare BPO
HIPAA-compliant patient support, claims processing, medical billing and coding, and revenue cycle management.
Order management
Order processing, returns and marketplace support for retail and e-commerce.
Trust and safety
Content moderation, trust and safety, and quality assurance.
Virtual assistants
Executive support and virtual assistance for busy teams.
Bilingual support
English to Spanish across every service, plus 35 or more languages on request.
Explore in depth
Dedicated guides to the services within this practice.
Customer service outsourcing
Omnichannel customer service for US companies, across voice, email, live chat, social and messaging.
Read moreTechnical support outsourcing
Tier 1 to tier 3 technical support, help desk and IT service desk for US companies.
Read moreSales and lead generation outsourcing
Inbound and outbound sales, SDR, telesales, lead generation and appointment setting for US companies.
Read moreBack-office processing outsourcing
Data entry, document handling and high-volume administrative work for US companies.
Read moreFinance and accounting outsourcing
Accounts payable and receivable, bookkeeping, invoicing and collections for US companies.
Read moreHealthcare BPO outsourcing
HIPAA-compliant patient support, claims processing, medical billing and coding, and revenue cycle management.
Read moreOrder management outsourcing
Order processing, returns and marketplace support for US retail and e-commerce.
Read moreTrust and safety outsourcing
Content moderation, trust and safety, and quality assurance for US platforms.
Read moreVirtual assistant outsourcing
Executive support and virtual assistance for busy US teams and leaders.
Read moreBilingual support outsourcing
English to Spanish across every service, plus 35 or more languages on request.
Read moreHow we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Engagement models
Start where it fits and change as you grow, with no rigid lock-in.
Dedicated team
A team that works only for you, managed by Corpshore to your service levels. Best for ongoing operations and scale.
Staff augmentation
Skilled people who slot into your existing team and tools. Best for adding capacity quickly.
Project or managed service
A scoped deliverable or a fully managed function with an agreed outcome. Best for defined work and outcomes.
Frequently asked questions
Yes. Native fluency English and bilingual English to Spanish service are standard, in both writing and on the phone. We support 35 or more other languages where you need them.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.