Business Process Outsourcing
Trust and safety outsourcing
We run content moderation and trust and safety operations for US platforms, across user-generated content, marketplaces and communities, with trained teams, wellbeing support and North American accountability.
Overview
Any platform with user-generated content carries risk: harmful content, fraud, abuse and policy violations that damage users, brand and sometimes cross the law. Moderation is not optional, and doing it badly is as costly as not doing it at all.
Building moderation in-house is hard. Volume is unpredictable, the work is demanding, and quality and consistency are difficult to hold across a growing policy surface. Reviewer wellbeing also has to be taken seriously.
Corpshore US runs trust and safety as a managed operation or dedicated team: content moderation across text, image and video, policy enforcement, fraud and abuse review, and quality assurance, working to your policies and your tooling.
Teams are trained on your guidelines, supported with wellbeing measures, and managed to clear quality standards. Coverage spans every US time zone with bilingual English and Spanish as standard, and a named point of contact in North America owns the engagement.
What you get
- Faster, more consistent policy enforcement
- Reduced harmful content and abuse exposure
- Coverage that scales with content volume, up to 24/7
- Quality held across a growing policy surface
- Reviewer wellbeing taken seriously
What's included
Content moderation
Review and action of user-generated content across text, image and video, to your policies.
Pre and post moderation
Pre-publication review or post-publication moderation, depending on your risk model.
Policy enforcement
Consistent enforcement of your community guidelines, with escalation for edge cases.
Fraud and abuse review
Detection and review of fraud, scams, spam and coordinated abuse.
Trust and safety operations
Appeals handling, user reports triage and safety operations support.
Marketplace integrity
Listing review, seller verification and policy enforcement for marketplaces.
Escalation and crisis support
Escalation paths for high-severity content, with clear handoffs to your team.
Quality assurance
Sampling, scoring and calibration so decisions stay consistent with policy.
Policy feedback
Feedback on gaps and ambiguities in policy, surfaced from the front line.
Reporting
Reporting on volume, action rates, accuracy and emerging trends and risks.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Engagement models
Start where it fits and change as you grow, with no rigid lock-in.
Dedicated team
A team that works only for you, managed by Corpshore to your service levels. Best for ongoing operations and scale.
Staff augmentation
Skilled people who slot into your existing team and tools. Best for adding capacity quickly.
Project or managed service
A scoped deliverable or a fully managed function with an agreed outcome. Best for defined work and outcomes.
Tools and integrations
We work inside your moderation and operations tooling rather than asking you to change it. Common platforms in trust and safety engagements include:
Industry applications
Technology and SaaS
Platform moderation and trust and safety for products with user content.
Industries we serveMedia and publishing
Comment, community and content moderation at scale.
Industries we serveE-commerce and retail
Marketplace integrity, listing and review moderation.
Industries we serveTelecom, energy and travel
User content and review moderation for connected services.
Industries we serveCompliance considerations
Mandatory reporting (CSAM and NCMEC)
Where the work encounters child sexual abuse material, we follow your reporting protocols and US legal requirements, including NCMEC reporting, with strict handling.
Data privacy (CCPA and US state laws)
User data is handled under documented, CCPA-aligned controls, with least-privilege access.
Reviewer wellbeing
We take reviewer wellbeing seriously, with wellbeing measures, rotation and support for teams exposed to difficult content.
Frequently asked questions
Text, image and video user-generated content, across pre and post moderation, to your community guidelines and policies.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.