Business Process Outsourcing
Order management outsourcing
We run order management operations for US retail and e-commerce, from order processing and tracking to returns, exchanges and marketplace support, accurately and through peak season, with North American accountability.
Overview
Order management is where e-commerce promises are kept or broken. Customers judge a brand on whether their order arrives correctly and on time, and on how returns and problems are handled, and they share the experience either way.
Volume is rarely steady. Peak season, promotions and launches can multiply order and returns traffic several times over in weeks, and in-house teams either over-hire for the peak or fall behind during it.
Corpshore US runs order management as a managed operation or dedicated team: order processing and tracking, returns and exchanges, exception handling and marketplace and seller support, working inside your commerce and helpdesk platforms.
The team flexes with the season, coverage spans every US time zone with bilingual English and Spanish as standard, and a named point of contact in North America owns the engagement. You hold service quality through the peak without carrying the headcount year round.
What you get
- Orders processed accurately and on time
- Returns and exchanges handled without backlog
- Service quality held through peak season
- Marketplace and seller support kept current
- Capacity that scales with order volume
What's included
Order processing
Order entry, validation and processing across your channels, with exception handling.
Order tracking and updates
Proactive order status, shipping updates and delivery issue resolution.
Returns and exchanges
Returns, refunds and exchange processing to your policy, end to end.
Cancellations and changes
Order changes, cancellations and address corrections handled quickly.
Marketplace support
Support and operations across Amazon, Walmart, eBay and other marketplaces.
Seller and vendor support
Onboarding, queries and operations support for sellers and vendors.
Fraud and risk checks
Order review and basic fraud checks against your rules, with escalation.
Inventory and catalog updates
Stock, pricing and catalog updates kept current across platforms.
Customer communication
Customer outreach on order issues, delays and resolutions, on brand.
Reporting
Reporting on volume, turnaround, returns and recurring issues worth fixing.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Engagement models
Start where it fits and change as you grow, with no rigid lock-in.
Dedicated team
A team that works only for you, managed by Corpshore to your service levels. Best for ongoing operations and scale.
Staff augmentation
Skilled people who slot into your existing team and tools. Best for adding capacity quickly.
Project or managed service
A scoped deliverable or a fully managed function with an agreed outcome. Best for defined work and outcomes.
Tools and integrations
We work inside your commerce and helpdesk platforms rather than asking you to change them. Common platforms in order management engagements include:
Industry applications
E-commerce and retail
End-to-end order and returns operations that flex through peak.
Industries we serveConsumer brands
Direct-to-consumer order management across owned and marketplace channels.
Industries we serveTechnology and SaaS
Hardware and subscription order and fulfillment support.
Industries we serveTelecom, energy and travel
Order and booking operations at high volume.
Industries we serveCompliance considerations
Payment and PCI DSS
Where order handling touches cardholder data, we operate within PCI DSS scope with access controls and trained teams.
Data privacy (CCPA and US state laws)
Customer and order data is handled under documented, CCPA-aligned controls, with a clear consumer-rights workflow.
Fraud and chargeback handling
Order review and fraud checks follow your rules, with escalation and an auditable trail for disputes.
Frequently asked questions
Order processing and tracking, returns and exchanges, cancellations and changes, marketplace and seller support, fraud checks, and catalog updates.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.