Industries
Telecom, energy, utilities, travel
We support telecommunications, energy and utilities, and travel and hospitality businesses with sector-specific customer experience and back-office for high-volume operations.
The sector context
Telecom, energy and utilities, and travel and hospitality run some of the highest-volume customer operations in the country. Customers contact these businesses constantly, about bills, accounts, outages, bookings and disruptions, and they judge them on reliability and how quickly issues get resolved.
The defining challenge is volume and unpredictability. An outage, a weather event or a peak travel period can spike contact volume in hours, and reliability and time-zone coverage matter as much as cost. In-house teams struggle to staff for both the baseline and the surge.
Corpshore US supports telecommunications, energy and utilities, and travel and hospitality businesses with high-volume customer experience and back-office: customer service across channels, billing and account support, outage and disruption handling, and back-office processing, with bilingual English and Spanish as standard.
We run as an accountable partner that can flex with the surge, across every US time zone, up to around the clock, so service holds when volume spikes.
By the numbers
How we help in this sector
High-volume customer service
Customer support across voice, chat, email and social, staffed for high and variable volume.
Billing and account support
Billing questions, account changes and payment support handled end to end.
Outage and incident handling
Support and outreach during outages, incidents and disruptions, with clear status updates.
Booking and reservations
Booking, reservation and itinerary support for travel and hospitality.
Disruption management
Rebooking, refunds and disruption handling when travel goes wrong.
Technical and service support
Service activation, troubleshooting and technical support for connected services.
Back-office processing
Order, account and records processing behind the customer operation.
Retention and win-back
Retention, win-back and loyalty support that protects revenue.
Regulatory and compliance
Payment data and PCI DSS
Where operations touch payment data, we work within PCI DSS scope with access controls and trained teams.
Data privacy (CCPA and US state laws)
Customer data is handled under documented, CCPA-aligned controls, with a clear consumer-rights workflow.
Consumer protection
Billing, collections and disruption handling follow your scripts and consumer-protection guardrails, with quality assurance.
Accessibility
Customer-facing delivery can meet Section 508 and WCAG 2.2 AA where it applies.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Service combinations
Tools and platforms
We work inside your customer and operations platforms rather than asking you to change them. Common platforms in these engagements include:
Illustrative engagements
These are illustrative engagements that show how we work. They are not specific named clients. We publish named case studies only with the client's sign-off.
Surge and outage support
- The challenge
- A utility faced contact-volume spikes during outages and weather events that its in-house team could not absorb without overstaffing year round.
- Our approach
- A team provided baseline customer support with a surge capability for outages, handling status outreach and account queries to the client's scripts.
- The outcome
- Coverage held through surges, customers kept informed, and staffing that matched demand.
Travel disruption operations
- The challenge
- A travel business needed bilingual support that could handle booking changes and disruption at high volume across time zones.
- Our approach
- A bilingual team handled bookings, rebooking and disruption support across channels, with capacity planned around travel peaks.
- The outcome
- Consistent service through peaks and disruptions, in English and Spanish.
Frequently asked questions
Yes. We staff and plan for high-volume customer operations across voice and digital channels, including surge capability for outages and peaks.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.