AI Implementation and Delivery
AI chatbots and virtual agents
We design, build and run customer-facing chat and voice agents for support, sales and internal helpdesk use cases. Each agent is built around your own content and systems, with clear rules for when a conversation moves to a human agent.
Overview
A virtual agent is only useful if it knows what it does not know. We build chat and voice agents that answer the questions they can answer accurately, using your knowledge base, order systems and policies as the source, and route everything else to a human agent without making the customer repeat themselves.
The work starts with conversation design: mapping the intents customers actually bring, writing the flows and prompts for each one and setting explicit escalation triggers for billing disputes, complaints, safety issues or anything outside the agent's scope. We test these flows against real transcripts before launch, not just scripted demos.
Deployment covers the channels your customers already use: web chat, SMS, WhatsApp, in-app messaging and voice or IVR, connected to your existing helpdesk, CRM and telephony systems. We do not ask you to move your support stack to a new platform.
Once live, we monitor conversations for accuracy and tone, track containment rate against a stated target and feed misses back into the flows. Where volume needs a human agent, Corpshore's own bilingual English and Spanish support teams can staff the escalation queue, so the virtual agent and the live agents run as one operation with a single point of contact in North America.
What you get
- Lower cost per contact on routine tier-1 requests
- Faster response times outside business hours
- Consistent answers pulled from your own knowledge base
- Clean handoff to human agents for complex or sensitive cases
- Ongoing visibility into conversation quality and containment rate
What's included
Conversation design and intent mapping
We map the questions and requests customers actually bring, then design flows around each one instead of a generic script.
Escalation logic to human agents
Clear rules define what the agent handles and what routes to a person, including complaints, billing disputes and anything regulated.
Multi-channel deployment
The same agent logic runs across web chat, SMS, WhatsApp, in-app messaging and voice or IVR, with channel-appropriate tone and length.
Integration with your helpdesk and CRM
We connect the agent to the ticketing, CRM and order systems you already run instead of building a separate database.
Bilingual English and Spanish flows
Conversation flows are built and tested in both languages as standard, not added on later.
Quality monitoring of live conversations
A sample of live conversations is reviewed on a set schedule to catch drift, wrong answers or tone problems early.
Containment rate reporting and tuning
We report containment against a stated target and adjust flows and content when the numbers move the wrong way.
Knowledge base structuring for retrieval
Existing FAQs, policies and product content are organized so the agent can pull accurate answers instead of guessing.
Human-in-the-loop review for edge cases
Conversations the agent cannot resolve confidently go to a human reviewer before an answer is sent, where the use case calls for it.
Ongoing maintenance and retraining
Flows are updated as products, pricing or policies change, so the agent does not go stale after launch.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow and flex capacity up or down as your volumes change.
Engagement models
Start where it fits and change as you grow, with no rigid lock-in.
Dedicated team
A team that works only for you, managed by Corpshore to your service levels. Best for ongoing operations and scale.
Staff augmentation
Skilled people who slot into your existing team and tools. Best for adding capacity quickly.
Project or managed service
A scoped deliverable or a fully managed function with an agreed outcome. Best for defined work and outcomes.
Tools and integrations
We build inside the support and telephony platforms you already run rather than asking you to switch systems.
Industry applications
Technology and SaaS
A virtual agent handles product how-to and account questions during onboarding, with technical issues escalated to human support engineers.
Industries we serveFinancial services
Chat and voice agents answer balance, transaction and statement questions, escalating anything regulated or account-sensitive to licensed staff.
Industries we serveHealthcare
Agents handle appointment scheduling, benefits and billing questions, with clinical questions routed to clinical staff, never answered by the bot.
Industries we serveE-commerce and retail
Order status, returns and product questions are handled by the virtual agent, with disputes and refund exceptions escalated to a human agent.
Industries we serveInsurance
Policy details and claims status are answered by the virtual agent, with complex or contested claims routed to an adjuster.
Industries we serveCompliance considerations
PCI DSS aligned payment handling
Where a conversation touches payment information, flows are designed so card data is never stored or displayed by the agent itself.
HIPAA compliant patient interactions
For healthcare deployments, patient information is handled under HIPAA controls and clinical content is kept out of the agent's scope.
CCPA aligned conversation data handling
Chat and voice transcripts are stored, accessed and retained under defined rules, with customer data handled under CCPA requirements.
Frequently asked questions
Containment rate is the share of conversations the agent resolves without human involvement. We track it against a stated target and report it on a regular schedule.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.