Industries
Financial services and fintech
We support banks, lenders, insurers and fintechs across the United States. Operations cover banking support, fraud prevention, KYC and AML, compliance operations and fintech customer experience, with customer financial data handled with care.
The sector context
Financial services is one of the most heavily regulated sectors in the United States, and one of the most operationally demanding. Banks, lenders, insurers and fintechs answer to federal and state regulators at once, from the Bank Secrecy Act and FinCEN to the CFPB and individual state banking departments. Every customer interaction and every back-office process has to be accurate, auditable and secure.
The cost of getting operations right keeps climbing. Compliance teams carry heavy KYC and AML obligations, fraud is constant, and customers expect the speed of a fintech alongside the trust of a bank. Many firms find that in-house teams cannot scale onboarding, dispute handling and support fast enough without either missing service targets or letting quality slip.
Corpshore US supports banks, credit unions, lenders, insurers and fintechs with operations built for this environment. We combine North American accountability with delivery across every US time zone, run KYC and AML support inside customer onboarding, and handle customer financial data through documented controls. The point is simple: scale the operation without loosening the controls regulated buyers depend on.
We work as an extension of your team, not a black box. Engagements start with your processes and risk appetite, map to your systems, and report against the service levels and quality measures your compliance function already tracks.
By the numbers
How we help in this sector
Customer onboarding with KYC
Identity verification, document collection and KYC checks built into account opening, so customers get through verification without the drop-off that costs firms new business.
AML monitoring and case work
Transaction monitoring support, alert triage, suspicious activity case preparation and escalation, working inside your thresholds and your case management system.
Fraud prevention and disputes
Fraud alert handling, chargeback and dispute processing, and customer outreach on flagged activity, with clear escalation paths back to your risk team.
Banking and account support
Voice, chat and email support for account holders across servicing, transactions and general queries, with the tone and accuracy regulated customers expect.
Fintech customer experience
Tier 1 to tier 3 support for fintech and neobank products, including app support, payments queries and technical troubleshooting that keeps pace with the roadmap.
Lending and loan servicing
Application processing, document handling, underwriting support and loan servicing back-office across consumer and commercial lending.
Collections and payments
Early and late-stage collections support, payment processing and reconciliation, handled with the compliance care that consumer-protection rules require.
Insurance operations
Policy administration, claims intake, first notice of loss and customer support for insurers and insurtech, with bilingual coverage as standard.
Regulatory and compliance
KYC, AML and the Bank Secrecy Act
We support KYC and AML programs as an operational extension of your compliance function. We work to your thresholds, document our work for audit, and escalate rather than decide where judgment calls sit with your team.
Consumer protection (CFPB, UDAAP, FDCPA)
Collections, servicing and customer contact follow your scripts and consumer-protection guardrails, with quality assurance built in to catch issues before they reach a regulator.
Payment data and PCI DSS
Where engagements touch cardholder data, we operate within PCI DSS scope using access controls, segregation and trained teams. Documentation is available for your assessors.
Data privacy (CCPA and US state laws)
Customer financial data is handled under documented, CCPA-aligned controls, with least-privilege access, retention rules and a clear consumer-rights workflow.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Service combinations
Business process outsourcing
Customer support, onboarding, collections and back-office processing across voice and digital channels.
ExploreIT outsourcing
Engineering, QA and managed IT for fintech platforms, plus data and security operations support.
ExploreAI services
Document processing, fraud-model data work and AI-assisted operations that keep a human in the loop.
ExploreTools and platforms
We work inside your systems rather than asking you to change them. Common platforms in financial services engagements include:
Illustrative engagements
These are illustrative engagements that show how we work. They are not specific named clients. We publish named case studies only with the client's sign-off.
Fintech onboarding and KYC support
- The challenge
- A growth-stage fintech was losing applicants during identity verification and could not scale its onboarding team fast enough to meet demand.
- Our approach
- A dedicated bilingual team handled document collection, identity verification and KYC checks inside the client's existing onboarding flow, with escalation to the client's compliance officer for judgment calls.
- The outcome
- Faster verification turnaround and fewer abandoned applications, with a documented, auditable trail for every checked account.
Bank dispute and fraud operations
- The challenge
- A regional bank needed extended-hours coverage for fraud alerts and card disputes without expanding its in-house headcount.
- Our approach
- An extended-hours team handled fraud alert triage, dispute intake and customer outreach, working to the bank's thresholds and escalation rules.
- The outcome
- Coverage across Eastern and Pacific hours, faster first response on flagged activity, and consistent case documentation.
Frequently asked questions
Yes. We provide KYC and AML support as part of customer onboarding and ongoing operations. We work to your thresholds and document our work for audit, and we escalate judgment calls to your compliance team rather than making regulatory decisions for you.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.