US Locations
BPO and outsourcing in Los Angeles
Los Angeles and California: media, entertainment, e-commerce and technology at scale, in the country's largest bilingual market. Corpshore US delivers bilingual English and Spanish customer operations across Pacific time.
The market
Los Angeles and California are the gateway to the Pacific and one of the largest economies on earth. LA County alone produces over a trillion dollars in output, anchored by media and entertainment, e-commerce and retail, technology, logistics and the nation's busiest port complex.
Two things define the market: scale and bilingual customer expectations. Los Angeles is the largest bilingual market in the United States, where genuine English and Spanish service is a requirement, not an add-on, and operations run at high volume on Pacific time.
Brands across LA and California outsource to run high-volume customer operations across Pacific hours, to add bilingual capacity at scale, and to support media, e-commerce and technology businesses that move fast.
Corpshore US delivers Los Angeles operations with bilingual English and Spanish at scale, Pacific time-zone coverage, and North American accountability over the engagement.
We work as an extension of your CX and operations teams, inside your tools, scaling with demand.
What we deliver here
- Media, entertainment and e-commerce support
- Bilingual English and Spanish at scale
- Pacific time-zone coverage
Pacific time
Industries we serve here
By the numbers
Why companies here choose Corpshore US
Bilingual at scale
Genuine English and Spanish customer operations, matching the largest bilingual market in the US.
Pacific time coverage
We staff Pacific time-zone operations for West Coast businesses and customers.
Media, e-commerce and tech
Support for the media, entertainment, e-commerce and technology sectors that define the LA economy.
North American accountability
A named point of contact in North America owns the engagement, with no offshore handoff for decisions.
Illustrative engagement
An illustrative engagement that shows how we work in this market. It is not a specific named client. We publish named case studies only with the client's sign-off.
Bilingual customer operations
- The challenge
- A California brand needed bilingual customer support at scale across Pacific hours, with the same quality in English and Spanish.
- Our approach
- A bilingual team handled customer operations across channels in the client's helpdesk, with quality monitoring in both languages.
- The outcome
- Consistent bilingual service at scale on Pacific time.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.