Industries
Government and public sector
We support federal, state, county and municipal government with administrative support, citizen services and back-office, meeting Section 508 accessibility and procurement readiness requirements.
The sector context
Government buyers operate differently from commercial ones. Federal agencies, state and local government, and the contractors who serve them work under procurement rules, accessibility requirements and data-governance expectations that many commercial providers are not built to meet.
The scale is large and the bar is specific. US governments spend hundreds of billions of dollars a year on common products and services, and the work has to be accessible under Section 508, procurement-ready, and auditable. Getting any of that wrong stops a contract.
Corpshore US supports federal, state, county and municipal government and government contractors with administrative support, citizen services and back-office, delivered to Section 508 accessibility and procurement-readiness requirements, with documented, auditable data governance.
We run as an accountable North American partner, which matters in a sector where accountability and documentation are not optional. Engagements are scoped to your procurement and compliance requirements from the start.
By the numbers
How we help in this sector
Citizen services and helpdesk
Inbound support and helpdesk for citizens and constituents, by phone, email and chat.
Administrative support
Administrative and program support for agencies and departments.
Back-office processing
Forms, applications, records and high-volume administrative processing.
Document and records management
Indexing, digitization and records management to your retention rules.
Contractor support
Capacity and back-office for the contractors who serve government.
Accessible delivery
Service delivery built to Section 508 and WCAG 2.2 AA from the start.
Data entry and verification
Accurate data entry and verification for program and case data.
Bilingual citizen support
English and Spanish citizen support as standard for diverse communities.
Regulatory and compliance
Section 508 and WCAG 2.2 AA
Delivery is built to Section 508 and WCAG 2.2 AA accessibility requirements, which are baseline expectations for public-sector work.
Procurement readiness
We provide the documentation and data governance that federal, state and municipal procurement teams expect.
Data governance and audit
Documented, auditable data governance with access controls and retention rules.
Data privacy (CCPA and US state laws)
Personal data is handled under documented, CCPA-aligned controls, with clear consumer-rights handling.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Service combinations
Tools and platforms
We work inside your systems and platforms rather than asking you to change them. Common platforms in public-sector engagements include:
Illustrative engagements
These are illustrative engagements that show how we work. They are not specific named clients. We publish named case studies only with the client's sign-off.
Citizen services helpdesk
- The challenge
- A public-sector program needed accessible citizen-services support that could scale through enrollment periods without permanent over-hiring.
- Our approach
- An accessible, bilingual team handled inbound citizen support and helpdesk to the program's scripts, with Section 508 conformant delivery and documented data handling.
- The outcome
- Coverage through enrollment peaks, accessible service, and an auditable trail for every interaction.
Administrative and records processing
- The challenge
- An agency carried a backlog of forms and records processing it could not clear with in-house staff alone.
- Our approach
- A team took forms, application and records processing to the agency's rules, with quality assurance and retention compliance.
- The outcome
- Backlog cleared and steady-state processing maintained, with documentation that holds up to review.
Frequently asked questions
Yes. We work to Section 508 and WCAG 2.2 AA for public-sector delivery, built in from the start rather than added on.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.