Industries
Logistics and supply chain
We support third-party logistics providers, freight brokers, shippers and supply chain operations across the United States. Operations cover order management, track-and-trace, carrier and customer support, and logistics back-office, with coverage across every US time zone.
The sector context
Logistics is the connective tissue of the US economy, and it runs around the clock on tight margins. Third-party logistics providers, freight brokers, carriers and shippers move goods at all hours, handle constant exceptions, and answer to customers who expect real-time visibility. The work never stops, and a slow response can cascade into missed deliveries.
The sector is large and growing, pushed by e-commerce and the rising complexity of global supply chains. The US third-party logistics market is valued in the hundreds of billions of dollars, with tens of thousands of providers competing on service and reliability. Operational capacity that flexes with volume is a competitive necessity.
Corpshore US supports 3PLs, brokers, carriers and shippers with operations built for this environment. We run order management, track-and-trace, carrier and customer support, dispatch help and logistics back-office, with coverage across every US time zone and bilingual English and Spanish as standard.
We work as an extension of your team, inside your transportation and order management systems, scaling with volume and peaks so support and back-office keep pace with the freight rather than falling behind it.
By the numbers
Third-party logistics businesses operating in the US (2024)
IBISWorld via Red Stag FulfillmentHow we help in this sector
Order management and entry
Order entry, validation, updates and exception handling inside your order management system, accurate and on time.
Track-and-trace and visibility
Shipment tracking, status updates and proactive exception alerts that keep customers informed without tying up your team.
Carrier and driver support
Carrier onboarding support, dispatch help, check calls and driver assistance, run across the hours freight actually moves.
Customer support for shippers
Voice, chat and email support for shippers and consignees across bookings, status and issue resolution.
Freight billing and audit
Freight billing, invoice audit, rating and reconciliation handled accurately, with a documented trail for disputes.
Logistics back-office
Documentation, data entry, proof-of-delivery processing and reporting that keeps the operation moving behind the scenes.
Regulatory and compliance
Around-the-clock coverage
Freight does not keep office hours. We staff coverage across every US time zone, including extended and overnight hours, so exceptions get handled when they happen.
Data handling
Customer, carrier and shipment data is handled under least-privilege, documented controls, with CCPA-aligned data handling.
Accuracy and audit
Billing, documentation and order work are handled to clear accuracy standards with an auditable trail, because errors in logistics cascade quickly.
How we deliver
A simple, transparent path from first conversation to a team that scales with you.
1. Discover
We learn your goals, volumes, tools and compliance needs, then scope the right team and model. A response within 6 hours.
2. Design
We define roles, service levels, reporting and the ramp plan, and agree a clear, indicative price before you commit.
3. Deliver
We recruit, train and stand up the team inside your tools and processes, with North American management owning quality from day one.
4. Scale
We track performance against your service levels, tune as you grow, and flex capacity up or down as your volumes change.
Service combinations
Business process outsourcing
Order management, track-and-trace, carrier and customer support, and logistics back-office.
ExploreIT outsourcing
Engineering, QA and managed IT for logistics platforms, plus integration and data support.
ExploreAI services
Document processing, shipment data work and AI-assisted operations that keep a human in the loop.
ExploreTools and platforms
We work inside your systems rather than asking you to change them. Common platforms in logistics engagements include:
Illustrative engagements
These are illustrative engagements that show how we work. They are not specific named clients. We publish named case studies only with the client's sign-off.
After-hours track-and-trace
- The challenge
- A 3PL needed track-and-trace and exception handling outside business hours without expanding its in-house team.
- Our approach
- An extended-hours team handled shipment tracking, check calls and exception alerts inside the client's TMS, covering evenings and overnight.
- The outcome
- Continuous visibility for customers and faster exception resolution across the hours freight moves.
Peak-season order support
- The challenge
- A shipper faced an e-commerce peak that overwhelmed its in-house order and customer support team.
- Our approach
- A scalable team handled order entry, status updates and customer support through the peak, ramping for the season and flexing back afterward.
- The outcome
- Maintained service levels through the peak with no idle headcount once volume normalized.
Frequently asked questions
Yes. We staff coverage across every US time zone, including extended and overnight hours, so track-and-trace and exception handling run when freight actually moves.
Build your team with Corpshore US
Tell us what you want to outsource and we will map a team, a model and a timeline. North American accountability, global delivery.
We respond to every US inquiry within 6 hours.